Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a topic? This page explains how to reach the team behind one-stop-diy.co.uk, what we can help with, and where to look if you need support with your gambling rather than our content.
How to Reach Us
Email is the best way to get hold of us. Write to [email protected] and a member of the editorial team will read your message personally. We aim to reply within two working days, though this can stretch slightly during busier periods.
To help us answer quickly, tell us upfront what your message relates to — a specific casino review, a page on the site, a factual query, or something else entirely. If your enquiry concerns one of the operators we cover, such as those featured on our Best Non GamStop Casinos 2026 page, let us know which one and what you'd like clarified.
What We Can Help With
We're an independent research and review site covering casinos not on GamStop, their bonuses, payment methods and terms. Reasonable things to contact us about include:
- Factual corrections — if a bonus term, wagering requirement, payment method or licensing detail on the site looks out of date, tell us and we'll check it against the operator's current terms.
- Clarifying content — if a guide on wagering requirements, KYC checks or withdrawal limits isn't clear, ask and we'll explain further or revise the page.
- Content suggestions — if there's a payment method, game type or aspect of non-GamStop casinos we haven't covered in enough depth, we're happy to hear it.
- Editorial and partnership enquiries — if you represent a casino operator, software provider or another business and want to discuss working with us, introduce yourself and explain what you have in mind.
What We Can't Do
We publish research and comparisons; we don't operate any casino, process deposits or withdrawals, or sit inside anyone's customer support queue. If you have a dispute with a specific operator — a delayed withdrawal, a rejected bonus, or an account restriction — that has to go through the casino's own complaints procedure first, and from there to whichever licensing authority issued their permit, since sites not on GamStop are typically licensed outside Great Britain rather than by the UK Gambling Commission. We can point you towards general guidance on how these disputes tend to work, but we cannot intervene on your behalf or guarantee an outcome.
If You Need Gambling Support
This page is for contacting us about the site's content — it isn't a substitute for gambling support services. If you're concerned about your own play, or someone else's, please reach out to a dedicated organisation rather than waiting on a reply from us:
- GamCare offers free, confidential support and can advise on tools including deposit and loss limits, self-exclusion, and gambling-blocking software.
- GAMSTOP allows self-exclusion from UK-licensed gambling sites, though it's worth knowing this scheme does not cover operators licensed overseas, which is the category our site researches.
If you mention a personal concern in your email to us, we'll point you towards the appropriate service rather than attempt to advise you ourselves — that's a job for trained specialists, not a comparison site.
What Happens After You Write to Us
Every message is read by a real person, not an automated system. Once we've reviewed your enquiry, we'll either answer directly, update the relevant page if a correction is warranted, or point you towards a more suitable resource if the query falls outside what we cover. We keep a note of recurring questions, as they often shape future guides.
Before You Get in Touch
A quick check first can save you time. If your question is about which operators currently rank well, their bonus terms, or how wagering and withdrawal rules generally work, our Best Non GamStop Casinos 2026 page may already have the answer, including headline offers and material conditions for options such as Betmica, Kikibet and Betninja. If you still can't find what you need there, an email is the quickest route to a direct answer.